When employees are asked to change to help the business meet future challenges, they go through a change curve: denial, resistance, exploration and then commitment. To help people along, you…
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At your next event, consider using tablets to get people to submit questions for a Q&A. It’s quick and offers anonymity. The trick is to keep it focused e.g. “What…
It’s not the set-piece annual review that really boosts engagement, but day-to-day dialogue between managers and team members about expectations and job performance. Try questions rather than statements: “What are…
It’s not easy running a meeting of people from different countries – especially by phone, video conference or web meeting. Here are three tips for driving dialogue: Let people know…
The humble quiz can be a remarkably effective tool in helping presenters land the important messages. A senior leader stands up to give a presentation. He’s good on his feet…
People don’t read web pages like they do print. Instead, they scan, picking out individual words and, particularly, links. So what does that mean for you if you’re not a…
Good writing is more important than ever. The content you pen – email, web page, PowerPoint deck or report – has to stand out from all the other words that…
We’ve all been in telephone meetings when the leader, having just explained the strategy, asks: “Any questions?” – usually followed by total silence, as no-one knows who should go first,…
