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Tips & tricks: Secure commitment to change

Achievement and agreement

When employees are asked to change to help the business meet future challenges, they go through a change curve: denial, resistance, exploration and then commitment.

To help people along, you need to:

  • paint the big picture – the rationale for the change;
  • let people know you understand that change is stressful (but be wary of saying “I know what you’re going through” – you don’t);
  • be honest – discuss the challenges associated with the change;
  • allow people to express concerns and listen and respond in an empathetic yet positive way;
  • acknowledge losses – of people, sites, ways of working;
  • in time, encourage dialogue about the benefits to help nudge along those still resisting; and
  • celebrate little wins along the way – and the ultimate delivery of the change.

Practical tips like these in our communication skills training workshops