How to ensure your people aren’t kept in the dark about what you want them to deliver
So, your top team have had their ‘strategy retreat’. They’ve spent thousands of man-hours and no small amount of money. But at last you have it: the ‘master plan’ for your organisation, the strategy for success in the coming years.
The question is, will anyone ever know? Most of all your customers and the people who serve them?
All too often these laboriously crafted, elegant strategy documents end up on the bookshelves of a select few leaders – where they make no difference whatsoever.
The laptop battery finally conked out on my flight to Gothenburg and I turned to the in-flight mag