Do you only focus on the things that have gone wrong? Team meetings are rarely characterised by celebrations of what has gone well. Instead we often focus on what has…
Read More
Don’t talk to your people about employee engagement or internal communications for that matter. Do that and it will be a race between how quickly they switch off and how…
As a species, we’ve been using storytelling techniques to make our messages more memorable for over 27,000 years, but you don’t have to study history for inspiration. Compelling stories that…
Whatever the nature of the communication you are about to embark on think first about the outcome you want to achieve. What will good look like once you’ve got your…
It’s not the set-piece annual review that really boosts engagement, but day-to-day dialogue between managers and team members about expectations and job performance. Try questions rather than statements: “What are…
Workshops help staff make maximum impact during major organisational change. More than 100 patient safety specialists at AstraZeneca have taken part in workshops to equip them with the communication and…
Taking a positive view… This week many of the world’s most important leaders gather for the G8 summit in the beautiful setting of Enniskillen in Northern Ireland, or the north…
Well, we all do it: Wake up, flick on the TV, turn on the radio or go to our personalised home page and from the get-go we’re surrounded by bad…
